Frequently Asked Questions

50% Cancellation Fee: Applicable if you cancel more than 14 days before the tour date.
100% Cancellation Fee: Charged for cancellations made within 14 days of the tour date.

If it is uncertain whether or not we will reach the top of Sani Pass we will offer you the following options:

1. Proceed with the tour regardless of how far we can travel, based on safety and snow conditions. No refund will be provided in this case.
2. Reschedule your tour to a later date. No refund will be issued.

If the Pass is closed by border officials before the tour departure time, you may choose either a 90% refund (10% charged for admin fees) or a rescheduled tour date.

If you join the tour and are denied entry into Lesotho due to not having the required visa or valid passport, you will need to wait at the South African Border Post either until the tours returns, or a transfer at your own expense is available. No refund will be provided.

Our cycling and combo tours operate rain or shine – adventure awaits in all conditions! Please come prepared for the weather, as we do not offer refunds for unfavourable forecasts. Rest assured, your safety and comfort are our priority: every tour includes a dedicated support vehicle, available at any time to jump in if you need a break from the elements. Should the pass be closed by border officials due to weather related concerns the refund policy above will of course apply.

Your safety is our highest priority. Our tours are guided by some of the most experienced professionals in the industry, allowing you to sit back, relax and fully enjoy the adventure while we handle the details. We also take the maintenance of our vehicles and bicycles very seriously, ensuring they are consistently and thoroughly maintained to provide top-notch safety throughout your journey.

While we strive to provide a safe and enjoyable experience, we also want to clarify our liability coverage. Lesotho On Track has full passenger and public liability insurance, which covers any accidents or injuries that may occur while inside our vehicles during the tour.

However, we are not responsible for any injuries that happen outside of our vehicles. This includes, but is not limited to, any slips, falls, or other injuries you may sustain while exploring, cycling, hiking, or participating in activities outside the vehicle during the tour. Additionally, we cannot be held responsible for any loss of personal belongings during the tour.

Yes, Lesotho accept South African Rand’s if you prefer to in cash, some places are also able to accept cards.

Interesting fact: The Loti (plural: Maloti) is the currency of the Kingdom of Lesotho and is pegged to the South African Rand on a 1:1 basis through the Common Monetary Area, so both are accepted as legal tender within Lesotho.

The guides tip is not included in our listed tour price however we do encourage tipping if you have had a great experience.

Due to the unpredictable nature of weather, our 4X4 tours operate every day of the year, rain, snow or sunshine. We only cancel tours in the rare event that the pass is closed by border officials because of impassable snow conditions or severe flooding that has damaged the road. In this event, please check our refund and cancellation policy above.

Weather Policy for Cycling and Combo Tours

Our cycling and combo tours operate rain or shine – adventure awaits in all conditions! Please come prepared for the weather, as we do not offer refunds for unfavourable forecasts. Rest assured, your safety and comfort are our priority: every tour includes a dedicated support vehicle, available at any time to jump in if you need a break from the elements. Should the pass be closed by border officials due to weather related concerns our refund and cancellation policy will of course apply.

Any visitor entering the country must get a visa unless their nationality exempts them from requiring one.
(please click here to check)
If you are eligible for a visa exemption, you can enter and stay in Lesotho for 90 days or 14 days per visit, depending on your nationality.

We may be able to pick you up from your accommodation depending on your location’s distance from the towns of Underberg and Himeville. Please feel free to contact us when making your booking if you do not see your accommodation listed under our pick up locations and we’ll let you know if a complimentary pick up will be possible.