Terms & Conditions

Passport and Visa Requirements

Please note that some passports do require visas to enter Lesotho. This is the guests responsibility to check before joining the tour.

If you join the tour and are denied entry into Lesotho due to not having the required paperwork, you will need to wait at the South African Border Post either until the tours returns, or a transfer at your own expense is available. No refund will be provided. Please note no expired passports or copies of passports will be accepted.

Additional Fees

If you would like us to pick you up and drop you off at your accommodation either within the town of Underberg or Himeville or directly on our route to the Sani Pass there will be no additional charges. However, if your accommodation falls outside of the above and you would still like to be picked up then additional fees may apply. These extra charges will need to be payable either in cash or by card on the day of your tour. Please contact us at the time of your booking and we will provide detailed information about these charges should your accommodation fall outside of our pick up zones.

Cancellation Policy

* 50% Cancellation Fee: Applicable if you cancel more than 14 days before the tour date.

* 100% Cancellation Fee: Charged for cancellations made within 14 days of the tour date.

In the Event of Snow:

If it is uncertain whether or not we will reach the top of Sani Pass we will offer you the following options:

1. Proceed with the tour regardless of how far we can travel, based on safety and snow conditions. No refund will be provided in this case.

2. Reschedule your tour to a later date. No refund will be issued.

* If the Pass is closed by border officials before the tour departure time, you may choose either a 95% refund (5% charged for admin fees) or a rescheduled tour date.

Weather Policy for Cycling and Combo Tours

Our cycling and combo tours operate rain or shine – adventure awaits in all conditions! Please come prepared for the weather, as we do not offer refunds for unfavorable forecasts. Rest assured, your safety and comfort are our priority: every tour includes a dedicated support vehicle, available at any time to jump in if you need a break from the elements. Should the pass be closed by border officials due to weather related concerns the refund policy above will of course apply.

Indemnity Notice

While we strive to provide a safe and enjoyable experience, we want to clarify our liability coverage. Lesotho On Track has full passenger and public liability insurance, which covers any accidents or injuries that may occur while inside our vehicles during the tour.

However, we are not responsible for any injuries that happen outside of our vehicles. This includes, but is not limited to, any slips, falls, or other injuries you may sustain while exploring, walking, or participating in activities outside the vehicle during the tour. Additionally, we cannot be held responsible for any loss of personal belongings during the tour.

By joining our tour, you acknowledge and accept these terms. We appreciate your understanding and look forward to sharing an unforgettable adventure with you!